{"id":100318,"date":"2025-01-22T07:32:10","date_gmt":"2025-01-22T06:32:10","guid":{"rendered":"https:\/\/thegeek.site\/?p=100318"},"modified":"2025-01-22T03:01:59","modified_gmt":"2025-01-22T02:01:59","slug":"le-studio-path-of-exile-2-presente-ses-excuses-pour-les-erreurs-du-service-client","status":"publish","type":"post","link":"https:\/\/thegeek.site\/2025\/01\/22\/le-studio-path-of-exile-2-presente-ses-excuses-pour-les-erreurs-du-service-client\/","title":{"rendered":"Le studio Path of Exile 2 pr\u00e9sente ses excuses pour les erreurs du service client"},"content":{"rendered":"

Grinding Gear Games s’est excus\u00e9 pour quelque chose dont il ne devrait pas s’excuser, mais nous devons admettre qu’il faut beaucoup de temps pour obtenir une r\u00e9ponse du service client du studio.<\/h4>\n

 <\/p>\n

Grinding Gear Games a r\u00e9duit la taille de la montagne \u00e0 laquelle ils sont confront\u00e9s en mati\u00e8re de service client, mais il leur reste encore une tonne de ventes \u00e0 r\u00e9aliser. Rien d’\u00e9tonnant, puisque plus de 545 000 e-mails ont \u00e9t\u00e9 envoy\u00e9s depuis la sortie de Path of Exile 2. Le studio n’\u00e9tait tout simplement pas pr\u00e9par\u00e9 \u00e0 une bombe d’e-mails de cette ampleur et a publi\u00e9 une annonce sur Steam pour s’excuser aupr\u00e8s des utilisateurs concern\u00e9s s’ils n’avaient toujours pas eu de r\u00e9ponse de l’\u00e9quipe :<\/p>\n

“Avant le lancement de l’acc\u00e8s anticip\u00e9 de Path of Exile 2, nous avons commenc\u00e9 \u00e0 renforcer notre \u00e9quipe de support client. Il est rapidement devenu \u00e9vident que nos efforts n’\u00e9taient pas suffisants, nous avons donc depuis doubl\u00e9 la taille de l’\u00e9quipe et nous continuons \u00e0 recruter. L’\u00e9quipe de support est responsable non seulement des e-mails et des messages priv\u00e9s, mais aussi du chat en jeu et de la mod\u00e9ration des forums. Tout cela a \u00e9t\u00e9 environ 10 fois plus charg\u00e9 que notre p\u00e9riode la plus charg\u00e9e pr\u00e9c\u00e9dente”, a \u00e9crit Grinding Gear dans une mise \u00e0 jour de Steam.<\/em><\/p>\n

Path of Exile 2 compte toujours plus de 290 000 joueurs simultan\u00e9s, et plus il y a d’utilisateurs, plus il y a de chances qu’il y ait des plaintes. Grinding Gear Games n’a \u00e0 ce jour que 75 000 r\u00e9clamations non r\u00e9solues aupr\u00e8s du service client, et si vous \u00eates inquiet, ne les r\u00e9\u00e9crivez pas car vous serez repouss\u00e9 au fond de la file d’attente et devrez attendre encore plus longtemps.<\/p>\n

“Nous appr\u00e9cions vraiment la patience de chacun pendant que l’\u00e9quipe d’assistance travaille dur pour traiter les demandes que nous avons re\u00e7ues, et pouvons vous assurer que nous augmentons le nombre d’employ\u00e9s d’assistance pour garantir des r\u00e9ponses plus rapides \u00e0 l’avenir. Vous m\u00e9ritez un meilleur service client que celui que nous avons pu fournir malgr\u00e9 tous les efforts de notre \u00e9quipe, et nous en sommes d\u00e9sol\u00e9s”, a \u00e9crit Grinding Gear.<\/em><\/p>\n

Toute personne souhaitant rejoindre leur \u00e9quipe de support client et r\u00e9sidant \u00e0 Henderson, en Nouvelle-Z\u00e9lande, peut contacter contact@grindinggear.com…<\/p>\n

Source\u00a0: PCGamer<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Grinding Gear Games s’est excus\u00e9 pour quelque chose dont il ne devrait pas s’excuser, mais nous devons admettre qu’il faut beaucoup de temps pour obtenir une r\u00e9ponse du service client du studio.   Grinding Gear Games a r\u00e9duit la taille de la montagne \u00e0 laquelle ils sont confront\u00e9s en mati\u00e8re de service client, mais il leur reste encore une tonne de ventes \u00e0 r\u00e9aliser. Rien d’\u00e9tonnant, puisque plus de 545 000 e-mails ont \u00e9t\u00e9 envoy\u00e9s depuis la sortie de Path of Exile 2. Le studio n’\u00e9tait tout simplement pas pr\u00e9par\u00e9 \u00e0 une bombe d’e-mails de cette ampleur et a publi\u00e9 une annonce sur Steam pour s’excuser aupr\u00e8s des utilisateurs concern\u00e9s s’ils n’avaient toujours pas eu de r\u00e9ponse de l’\u00e9quipe : “Avant le lancement de l’acc\u00e8s…<\/p>\n

Read More…<\/a><\/p>\n","protected":false},"author":4,"featured_media":97856,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,1,7435,7436,7424,7425,7427,7428],"tags":[10127],"class_list":["post-100318","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-flash-infos","category-infos","category-pc","category-pc-actus","category-playstation","category-playstation-actus","category-xbox","category-xbox-actus","tag-path-of-exile-2"],"yoast_head":"\nLe studio Path of Exile 2 pr\u00e9sente ses excuses pour les erreurs du service client<\/title>\n<meta name=\"description\" content=\"Grinding Gear Games s'est excus\u00e9 pour quelque chose dont il ne devrait pas s'excuser, mais nous devons admettre qu'il faut beaucoup de temps pour obtenir une r\u00e9ponse du service client du studio.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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(For our office address, email and phone number check out our IMPRESSUM)","sameAs":["https:\/\/www.facebook.com\/aniko.angyal.54"],"url":"https:\/\/thegeek.site\/author\/aniko\/"}]}},"_links":{"self":[{"href":"https:\/\/thegeek.site\/wp-json\/wp\/v2\/posts\/100318","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thegeek.site\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/thegeek.site\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/thegeek.site\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/thegeek.site\/wp-json\/wp\/v2\/comments?post=100318"}],"version-history":[{"count":0,"href":"https:\/\/thegeek.site\/wp-json\/wp\/v2\/posts\/100318\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/thegeek.site\/wp-json\/wp\/v2\/media\/97856"}],"wp:attachment":[{"href":"https:\/\/thegeek.site\/wp-json\/wp\/v2\/media?parent=100318"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thegeek.site\/wp-json\/wp\/v2\/categories?post=100318"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/thegeek.site\/wp-json\/wp\/v2\/tags?post=100318"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}